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Returns & Refunds Policy

Return Policy

Our Money Back Guarantee is valid for 30 days after delivery. Item must be unused in it's original unopened package. 

Products exempt from our Return Policy - Final Sale items

  • Gift cards,
  • Downloadable software products
  • Cut fabric
  • Books
  • Pre-order items (unless cancelled within 48hrs of purchase)
  • Free motion templates and ruler feet (ruler feet can be exchanged for another size)
  • Pantographs
  • Sale items

Damaged Product

  • If any of your items arrive broken, please take a photo of the item and the packaging and send it to info@sparrowquiltco.com
  • We will file a claim with the courier and ship you a replacement item. Please do not send the broken item back to us unless requested.
Return Process
  • All returns must be authorized by a Sparrow Quilt Co. Supervisor and include an authorization code before shipping the product back to us. Please notify us of the return using the Contact Us form here on our website.
  • Ship your item to: 

Sparrow Quilt Co.
5148 75st
Edmonton, AB
Canada T6E6W2

*** IMPORTANT *** PLEASE DO NOT DECLARE A VALUE ON THE PARCEL 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

***NOTE*** When processing an exchange, the cost of shipping the new item will be ACTUAL cost. (As opposed to the subsidized cost paid on the first order). 

***NOTE*** Customer is responsible for return shipping costs. Original shipping costs are non-refundable

4. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days of the refund (your bank, credit card or Paypal may have additional processing times)

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are always Final Sale.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find then be notified about your return.

Delivered/Not Received

Sparrow Quilt Co. is not responsible for lost or stolen parcels after delivery in the rare case that your parcel's tracking number shows that it is delivered but you have not received it. If you did not receive a delivered item, please contact the Carrier so they can follow up with an investigation and file a claim when required.  We recommend choosing a secure location for your delivery address. In addition, since we do not offer signature-required deliveries, delivery instructions to require signature cannot be honoured.

 


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